Buchan Blog

It’s a 2-way street. Learn to think from other’s perspective. Discover what others need and find a way to help them meet those needs.

We believe in speaking honestly, in a way that moves the situation towards success. We also make it a point to say what we mean and are willing to share ideas or raise issues that may cause conflict when it’s necessary for team success.

Listening is more than simply “not speaking”. Give others your undivided attention. Quiet the noise in your head and let go of the need to agree or disagree. Listen with care and empathy. Above all, listen to understand.

Deliver on your commitments every time. This includes being on time for all phone calls, appointments, meetings and promises. Do what you say you’re going to do, when you say you’re going to do it.

Blame has no place in a high-performance organization. We fix mistakes by focusing on solutions. Then we identify lessons learned and use those lessons to improve our processes so we won’t make the same mistakes again.

Owning it means taking personal responsibility.

Our brand is defined by our actions. John Buchan Homes is defined by us.

Setting and achieving goals, being challenged, this is what makes life motivating and fun.

It’s the extra mile that separates the average person from the superstar. Be a superstar!